I tried then with the “sellpeople” chat, and after chatting for 15 minutes and explaining the problem to “LA_DHS_Emerson_Mendoza”, I got transferred to the “shipment support” chat. The website is an awful maze, and clicking on the option to chat with “shipment support” still leads to a broken page. I checked the website again on May 23th, to see if the shipping address had been finally changed, but the order still had the wrong address, so tired as I was of the phone, I tried contacting them via chat. So he told me that since one week had already passed, I should get my monitor by May 27th. And that this wait usually took “10 working days”. And he also told me that the shipment was in fact already in Argentina since the previous week, but waiting for the electrical safety check that is usually done to electronics entering this country. He was nice to wait on the phone and acknowledge the email reception. I called on May 17th, to check if the address had been actually changed, and got told by “Saul Concepción” that the address had not been changed, and that I may try sending him that email. I sent both the same day, as they requested it, with the name of Rosa Jimenez in the mail, as they requested. They had that address since my original purchase, it was present in the first two emails I received from them, it was still present in the website in my Dell account as the only shipping address, and yet, they requested it again. I called on May 14th and got told by “Gabriela” that I had to send them a copy of my national ID together with (again!) the correct shipping address. I called on May 9th and was informed by “Victoria” that my order had in fact not been shipped! Victoria told me that she would get Rosa to call me back. They never called me back, so I tried calling Dell support a few more times, each tedious call averaging 30 minutes. I explicitly told them that there might be a bug in their system, since the address was right for the first two mails I got. I called Dell support the same day, was on the phone more than 45 minutes between the wait and while talking with “Rosa”, who asked for my correct shipping details, and promised to call me back three days later, and got a support ticket number. To top it off, in that same email they managed to put the phone I put as the alternate (my wife’s) as the main phone of the order. It had been perfect in the previous two emails, but in the third email, the one that actually said “your shipment has been sent”, they have somehow managed to put my billing address in the place of my shipping address. It had an estimate delivery date (between May 6th and May 9th), it looked nicer than the two other emails, but… THE DELIVERY ADDRESS WAS WRONG! On April 23th I got their third mail, the “your order has been sent” mail. Three days later, on April 15th I got the second mail, with the “confirmation” of my order, and with the order number. It was a plain text email, but everything looked good. The same day I got the first mail, with the “notification” for my order.
#CDPEDIA PROBLEMS PROFESSIONAL#
I’ve been listening great things about working with dual screens, so I got tempted and on April 11th I logged into, chose a nice monitor from their professional line (U2713HM), purchased it, and happily started waiting. I spent hours on the phone, I sent emails that were not answered, I tried to use their broken chat site, used their labyrinth of a web site, and nothing still. No, scratch that: I actually just paid for a Dell monitor 45 days ago, and have not received it yet, and I’m really tired of dealing with Dell. (Este artículo está también en castellano)